Terms and conditions

Delivery

Your goods will be sent from the store within 1-3 days from the date of your order.

Shipping

We use PostNord as delivery partners.

Shipping fee is 69 sek within Sweden. Shipping fee can be different during sales period and for special offers, but in that case we will first inform clearly. If you buy items from us in one order that is 1500 SEK or more the shipping is for free within Sweden.

Shipping fee to Denmark and Finland is 199 SEK, to Norway shipping fee is 180 SEK.

To countries other than the Nordic countries, we follow a so-called weight tariff, the cost of shipping fee depends on the weight of the package. To find out the shipping fee, email us at info@bohemebyheart.com

Payment

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in 14 days: The payment period is 14 days from shipment of the goods. You can find the complete terms and conditions for the markets where this payment method is available here: Sweden | Norway | Denmark | Finland

Card Payments:  The amount will be reserved on your card and will be debited after shipment of the goods.

Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna.

Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.

The payment methods Pay in 14 days, Slice It and direct debit is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Bankgirocentralen

If you want to use a regular bank deposit to pay your order so it is fine. Contact us first on info@bohemebyheart.com

Swish

If you prefer to pay by Swish, send us an email at info@bohemebyheart.com with the items you want to buy and your address and mobile number, when we confirm you send the amount for the order to – Number: 1234202974, your payment must be received within 24 hours then we send your order.

Returns

Of course you should be satisfied with your order. Sometimes it happens that the garment does not fit or that you regret your purchase.

We follow distance agreement where you have 14 days cooling off period. Then you return the item to us. The product may then not be used and must be returned with the original packaging and packing. The item that is returned may not smell smoke. Then, the product has lost value. You, the customer will be liable to compensate the decline in value or you will get back the goods and pay the price as it was when you ordered. Our management process after receipt of the return is normally 3-5 days. At peak times, it can sometimes take a few days longer. Note that bohemebyheart.com by law has 30 days in which to pursue a refund for a return/complaint.

When you make a return, you only pay for:

• Shipping fee 69 SEK (within Sweden)

• the goods you have chosen to keep.

• your return shipping cost

If you choose to return the entire order, you pay the freight charge  – and your own return shipping return cost. The rest will be credited to you.

Open purchase does not apply on JEWELRY

Due to hygiene reasons we cannot accept open purchase on jewelry.

HOW TO DO YOU RETURN

Mail us at info@bohemebyheart.com. In the subject line, type “Return” and your order number. Ex “Return 1234567”. Write a short message to us about why you are returning so we can get better at what we do.

Please send in the same carton / bag you got the delivery, otherwise pack in as well as you can. You are responsible for the package until we got it. A return takes about 1-3 business days to complete.

When we receive the return we will credit your purchase. 

If you want to change size or product, the easiest way is to add a new order and send the item you want to change in return. You send an email to info@bohemebyheart.comThis is because we want to assure you that you will get your item before it runs out of inventory. We respond in turn as fast as we can, this applies during weekdays.

Complaints

If you wish to complain about your product, you do so easily by emailing us at info@bohemebyheart.com and in the subject line, write “Complaints” and your order number Ex “Complaints 1234567”. Write why you wish to complain and please send a picture of the error.

Problems with delivery

If an item does not arrive to you so please contact us via e-mail info@bohemebyheart.com so we can begin to track down lost items directly. However, you can track your goods by postal website. Simply fill in the tracking number you got from us in your delivery information. If the item however arrive in damaged condition, you have to point this out on your delivery and notify it on the spot there. Is the damage of the kind where the hidden and not become clear until you get home, you will do as the complaint (see above). When a package is delivered with the Post Parcel reserve all rights to compensation if any problem happens. When the package is delivered from us is beyond our hands. You have to take issue with the Post, of course we will help you as much as we can.

Unclaimed goods

If for some reason you decide not to collect the goods ordered, so the package is sent back to us by the shipping company. This cost you will then have to pay and you are billed for these costs as well as administrative services. Regarding not package we have a fixed cost of 249 SEK corrected at the credit to your card. If you have not checked out multiple orders we reserve the right to deny you further purchases.

Disclaimer

We reserve the right to end a sale and that an article without warning can be deleted from the range. For example, an article sold out prior to the stock levels are updated in the web shop. For technical reasons, the colors on the website may differ slightly from reality. We also reserve for possible price errors, price changes and errors.

All our prices are quoted in Swedish kronor (SEK).

You must be 18 years old to shop with us.

Contact

Contact us at info@bohemebyheart.com or by phone +46 76 892 97 89 if there are any questions.

Boheme By Heart is owned and managed by Svamarga AB

Org no 556879-5255

VAT no 556879-5255

Address: Skolgatan 5A , 17231 Sundbyberg